Shipping FAQs

Frequently asked questions about shipping options and what to expect once your order has been dispatched.

WHY DID I RECEIVE TWO TRACKING NUMBERS?

If you have ordered a kit, or a combination of batteries and spare parts, you may receive two tracking numbers if the batteries are shipped from a different location. This is to speed up the shipping process and keep shipping fees down as low as possible.

DO YOU SHIP INTERNATIONALLY?

We currently ship worldwide with the exception of several countries which are restricted or limited to receiving Lithium-Ion Batteries.

This is because lithium batteries of this size are classed as Dangerous Goods for shipping and handling purposes.

Click here to check if your country is restricted to the import of our batteries.

CAN I PICK-UP MY ORDER?

Yes. You are able to collect your order from our warehouse in St Marys, Adelaide.

Note: Please email [email protected] prior to ordering from our website.

To exclude shipping costs, we will send you an invoice with the items you would like to purchase. Once this is paid, you will be notified when your order is ready for collection.

DO YOU OFFER EXPRESS SHIPPING?

Yes! We offer fast shipping with FedEx worldwide.

For Australian customers, we also offer Australia Post, TNT and StarTrack.

HOW CAN I TRACK MY SHIPMENT?

Once your order is shipped, you will receive an email with tracking details.

SHIPPING TO KOREA - PCCC CODES

If you are importing into Korea, you will need to put in your PCCC code. Our website will automatically identify your location and will request your PCCC code at checkout.

To learn more about importing into Korea and PCCC codes, click here.

WILL I PAY TAXES OR IMPORT FEES ON INTERNATIONAL SHIPPING?

Click here to learn more about import fees and taxes.

Click here to generate a quote for import duties and taxes/VAT for your country.

For US customers, you will also need to complete Form 5106 to clear your order. This can be done ahead of time - Click here for a detailed article on how to do this.

I'M HAVING ISSUES TRACKING MY PACKAGE THROUGH FEDEX. WHO SHOULD I CALL?

The US support can be reached at below. Currently they provide phone support.

Technical Support

CALL 1.877.339.2774

Support hours are Monday through Friday, 7AM to 9PM, and Saturday 7AM to 3PM CST.

Customer Service - FedEx Express, FedEx Ground & International Shipping Assistance:

CALL: 1.800.GOFEDEX 1.800.463.3339

(For international, when prompted, please say "International Services".)

Customer Service - FedEx Express Freight:

CALL: 1.866.393.4585

To learn more, check out the other articles on our Help Centre which can be found under the 'Support' tab on the website.

As always, if you have any questions, please reach out to us at [email protected].

Happy Foil Driving!

Shipping FAQsUpdated 5 months ago

Frequently asked questions about shipping options and what to expect once your order has been dispatched.