Returns & ExchangesUpdated 3 hours ago

We understand that sometimes a product may not be quite right, or you may need to make a change to your order. This article explains when returns and exchanges may be possible, and the conditions that apply.

Please read the information below carefully before submitting a return or exchange request.

Returns Overview

We may accept returns for items purchased directly from Foil Drive, provided they meet the conditions outlined below.

To request a return, please contact our support team:

• Global Orders: [email protected]
• Americas Orders: [email protected]
• Europe Orders: [email protected]

Return Conditions

To be eligible for a return, all of the following must apply:

• The product was purchased directly from Foil Drive (not through a dealer)
• The item is unused and in its original, undamaged packaging
• The return request is made within 28 days of delivery
• The item is returned in a resaleable condition
• The customer is responsible for return shipping costs

Items that do not meet these conditions may not be accepted.

Exchanges

We may offer exchanges in limited circumstances, such as when the incorrect item has been ordered.

To be eligible for an exchange:

• The item must be unused and in brand new condition
• The request must be made within 28 days of delivery
• The item must be returned at the customer’s expense

If you need to arrange an exchange, please include details of the replacement item you would like when contacting our support team.

Important Notes on Dealer Purchases

If your Foil Drive product was purchased through a dealer or authorised reseller, returns and exchanges must be handled directly with that retailer. Their policies may differ from ours.

Refunds

If your return is approved:

• Refunds will be issued to the original payment method
• Shipping costs are non-refundable
• Payment provider fees may be deducted where applicable
• Items returned used, damaged, or incomplete may not qualify for a refund

If an order is cancelled before fulfilment, a refund may be issued at our discretion, minus any processing or third-party fees incurred.

Order Changes & Cancellations

If your order has not yet been shipped, we may be able to assist with changes or cancellation.

Please note:

• Once an order has been fulfilled, it cannot be cancelled
• Changes are not guaranteed and are subject to approval and availability
• Approved changes may affect shipping timeframes

Need Help?

If you’re unsure whether your item qualifies for a return or exchange, or need help choosing the best next step, please contact our support team. We’re here to help guide you through the process.