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Foil Drive™ Warranty PolicyUpdated 4 months ago

FOIL DRIVE™ PARTS

Foil Drive units come with a 1-year limited warranty.

Foil Drive components have been carefully manufactured and hand assembled here in Australia with quality control processes in place to ensure your product is made to a high standard and is ready for use. 

If you think the product is faulty or contains a manufacturing defect DO NOT use the system and contact us with images and a description of the issue via email to [email protected]

Warranty claims will be considered on a case-by-case basis and outcomes will be determined at the discretion of Foil Drive™, in accordance with Australian Consumer Law.

Products sold by Foil Drive Pty Ltd come with guarantees that cannot be excluded under Australian Consumer Law. Consumers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A "major failure" as defined in the Australian Consumer Law broadly is one where a reasonable consumer would not have acquired the goods had the consumer been fully aware of the failure, the goods are unsafe, substantially unfit for purpose or departed significantly from the demonstration model or sample. In this regard, you should refer to the Australian Consumer Law.

Consumer guarantees cannot be excluded and are in addition to any express warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit https://consumer.gov.au/consumers-and-acl


FOIL DRIVE™ BATTERIES

Foil Drive™ batteries come with a 1-year limited warranty, covering BMS or manufacturing defects as per Australian Consumer Law.

As with all batteries, eventually you’ll notice the battery is not as powerful or lasting as long as it used to. This is normal and ALL batteries suffer the same degradation, just like your phone decreases battery life over time. 

Unfortunately, we cannot provide replacement batteries under warranty when they simply get old and tired. However, there are ways to maximise the life of your batteries. Click here to learn how.

Important Note: Failing to follow the care and maintenance outlined in these articles and the User Manual will VOID warranty.

Related Articles - Click to read:
 Foil Drive Returns and Exchanges
 
Ordering Replacement Parts for Foil Drive
 Shipping FAQ's


To learn more, check out the other articles on our Help Centre which can be found under the 'Support' tab on the website.

 

As always, if you have any questions, please reach out to us at [email protected]

 

Happy Foil Driving!

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