Foil Drive™ - Shipping FAQ'sUpdated 6 months ago
Below are some frequently asked questions about shipping options and what to expect once your order has been dispatched. If you have any further questions, please email us at [email protected]
DO YOU SHIP INTERNATIONALLY?
We currently ship worldwide with the exception of several countries which are restricted or limited to receiving Lithium-Ion Batteries.
This is because lithium batteries of this size are classed as Dangerous Goods for shipping and handling purposes.
Click here to check if your country is restricted to the import of our batteries.
CAN I PICK-UP MY ORDER?
Yes. You are able to collect your order from our warehouse in Adelaide.
Note: Please email s prior to ordering from our website.
To exclude shipping costs, we will send you an invoice with the items you would like to purchase. Once this is paid, you will be notified when your order is ready for collection.
DO YOU OFFER EXPRESS SHIPPING?
Yes! We offer fast shipping with FedEx worldwide.
For Australian customers, we also offer Australia Post, TNT and StarTrack.
HOW CAN I TRACK MY SHIPMENT?
Once you have placed your order, we will send you a confirmation email confirming the order. Once shipped, you will receive a second email with tracking details.
If you would like an update on your orders progress, please email [email protected].
WILL I PAY TAXES OR IMPORT FEES ON INTERNATIONAL SHIPPING?
Click here to learn more about import fees and taxes.
Click here to generate a quote for import duties and taxes/VAT for your country.
For US customers, you will also need to complete Form 5106 to clear your order. Click here for a detailed article on how to do this.