If your V3 Controller screen is frozen, not responding to button presses, or you are unable to navigate through the menus, follow the troubleshooting steps below.

Symptoms

This guide applies if your controller:

• Screen is frozen
• Buttons are not responding
• Cannot exit a menu or screen
• Is not responding to prompts
• Is stuck on a page or setting

Step 1 – Try Exiting the Menu

Before performing a reset, try returning to the home screen using the normal navigation function.

To exit the menu:

1. Press and hold the - button for approximately 3-5 seconds.
2. Wait for the controller to return to the home screen.

If the Controller Returns to the Home Screen

The controller is functioning normally.

Continue using the controller as usual.

If the Screen Is Still Frozen

Continue to Step 2.

Step 2 – Perform a Factory Reset

If the controller screen is frozen and does not respond to navigation commands, perform a factory reset.

Factory Reset Instructions

1. Press and hold the following buttons at the same time:

• + button
• - button
• B button

2. Continue holding all three buttons until the controller resets.
3. The controller will restart and return to the home screen.

Click here to view the factory reset guide which contains a video for visual step by step instructions

Step 3 – Test Controller Operation

After the reset:

1. Navigate through the controller menus.
2. Confirm the buttons are responding correctly.
3. Test normal controller operation.

Still Having Issues?

If you've completed all of the troubleshooting steps above and your issues persist, the next step is to submit a warranty claim for assessment.

Please complete the warranty form for your region and ensure you include:

• Your Foil Drive serial number
• A detailed description of the issue
• Clear photos and/or videos demonstrating the fault
• Proof of purchase receipt 

Providing complete information when submitting your claim helps our Support team diagnose the issue faster and reduces delays in processing your warranty.

Warranty Claim Forms

• Global: https://foildrive.com/pages/warranty
• Europe: https://eu.foildrive.com/pages/warranty
• Americas: https://us.foildrive.com/pages/warranty

Watch the video below for a visual step by step instructions