A factory reset can be done to resolve V3 Controller issues by restoring the controller settings back to their default state.

There are two methods to perform a factory reset:

1. Factory reset through the controller menu
2. Button override factory reset (if the screen is frozen or menus cannot be accessed)

Method 1 – Factory Reset Through the Settings Menu

Use this method if your controller screen and buttons are responding normally.

Steps:

1. Turn on your V3 Controller.
2. Press and hold the + and - buttons at the same time to enter the settings menu.
3. Navigate to:

Menu 15 – Factory Reset

4. Press the B button to select.
5. The controller will prompt you to confirm the reset.
6. Press the B button again to confirm.
7. The controller will restart automatically.

Once restarted, the controller will be restored to factory settings.

Method 2 – Button Override Factory Reset

Use this method if:

• The controller screen is frozen
• The controller is not responding
• You cannot navigate through the menus

Steps:

1. Press and hold all three buttons at the same time:

• + button
• - button
• B button

2. Continue holding all three buttons until the controller restarts.
3. The controller will return to the home screen.

The factory reset is now complete.

After Performing a Factory Reset

After the reset:

• Check that the controller is responding normally.
• Test menu navigation.
• Confirm throttle operation.
• Download latest firmware on the App and re-calibrate the throttle. 
• Re-pair the controller to your Foil Drive system, if required.

Still Having Issues?

If a factory reset does not resolve the issue with your controller, the next step is to submit a warranty claim for assessment.

Please complete the warranty form for your region and ensure you include:

• Your Foil Drive serial number
• A detailed description of the issue
• Clear photos and/or videos demonstrating the fault
• Proof of purchase receipt 

Providing complete information when submitting your claim helps our Support team diagnose the issue faster and reduces delays in processing your warranty.

Warranty Claim Forms

• Global: https://foildrive.com/pages/warranty
• Europe: https://eu.foildrive.com/pages/warranty
• Americas: https://us.foildrive.com/pages/warranty

Watch the video below for a visual step by step guide