Warranty Terms and Ownership TransferUpdated a day ago
Foil Drive products are built and tested to high quality standards, however in the unlikely event that something goes wrong, our warranty provides coverage for manufacturing defects under normal recreational use.
This article outlines what is covered, how long the warranty lasts, and how to make a claim.
Foil Drive provides a limited manufacturer’s warranty covering issue due to a manufacturing fault, we will assess the issue and determine an appropriate resolution.
Depending on the outcome of your claim, solutions may include:
- Repair of the affected product or component
- Replacement of the faulty part or system
- Credit or refund, where applicable
Warranty Period
Warranty periods may vary depending on your region:
- 12 months in Australia, the United States and most other countries
- 24 months in Europe
The warranty period begins from the date of purchase.
What Is Not Covered
The warranty does not cover:
- Normal wear and tear
- Battery degradation over time (expected with use)
- Damage caused by misuse, neglect, or improper maintenance
- Damage from accidents, impacts, or water ingress due to improper sealing
- Use of non-approved parts or accessories
- Modifications or unauthorised repairs
- Damage caused by incorrect installation or setup
- Commercial use outside intended recreational use
If a product has been altered, opened, or improperly maintained outside of Foil Drive guidelines, it may not be eligible for warranty coverage.
Making a Warranty Claim
If you believe your product has a fault, please follow these steps:
- Stop using the product immediately
- Lodge a warranty claim on the website
Global - Warranty | Foil Drive
Europe - Warranty | Foil Drive Europe
USA - Warranty | Foil Drive
Ensure you provide:
- Original proof of purchase and order details
- Include a clear description of the issue
- Provide photos or videos
Our team will guide you through an assessment process to determine whether the issue is covered under warranty.
In many cases, this can be resolved remotely through troubleshooting and visual inspection.
Warranty Assessment Process
Once your claim is submitted:
- Foil Drive will review the information provided
- Additional information may be requested if needed
- The product may need to be returned for inspection
- A final determination will be made by Foil Drive
If a claim is approved, Foil Drive will decide the appropriate remedy based on the issue and availability of parts.
Shipping for Warranty Claims
If your warranty claim is approved:
- Foil Drive may cover shipping costs for return and replacement
- In some cases, you may be asked to send the product to an authorised service centre or dealer
If a product is returned and later found not to be covered under warranty, return shipping costs may be the responsibility of the customer.
Foil Drive complies with all applicable consumer laws in the regions where we operate.
Important Notes
- Warranty applies to the original purchaser only
- Proof of purchase is required for all claims
- Warranty does not restart if a product is replaced or repaired
- Foil Drive may update product designs and specifications over time
All warranty decisions are made by Foil Drive on a case-by-case basis in accordance with local consumer laws.
Need Help?
If you are unsure whether your issue is covered, or need help starting a claim, please contact Foil Drive Support. Our team will help guide you through the process.